TERMS & CONDITIONS

These Booking Terms & Conditions apply to you, the Client, as defined in the Agent Commercial Agreement (the "Agency Agreement"). In the event of any conflict between these Terms & Conditions and the Agency Agreement, these Terms & Conditions shall prevail.

Triptino reserves the right to update or amend these policies and terms occasionally to meet regulatory, operational, or business requirements. Clients and the payment gateway provider will be notified of any such changes.

1. Bookings

i. Bookings can be made through the Triptino platform.
ii. Bookings must be genuine and made in good faith. Triptino reserves the right, at its sole discretion, to cancel any FIT bookings made to "hold space" or otherwise made in bad faith or contrary to this agreement.
iii. It is your responsibility to review all special conditions and important notes related to each booking.
iv. You must ensure that all booking information is accurate. You will be responsible for any charges incurred due to errors.
v. Triptino-issued vouchers must be provided to the traveler. Any manually issued vouchers are your sole responsibility. If travelers arrive without a voucher and Triptino was not notified in advance, we are not liable for resulting inconvenience or charges.
vi. All cancellations are subject to the booking's cancellation terms.
vii. Amendments are subject to the booking’s amendment policy, or if unspecified, will follow the same timelines and charges as the cancellation policy.
viii. Requests such as early check-in, late check-out, high floor, adjoining/interconnecting rooms, or non-smoking cannot be guaranteed but will be passed to the hotel.
ix. Bedding type must be requested during booking and is subject to hotel availability.
x. Triple rooms usually involve a roll-away bed for the third person.
xi. Booking extensions must be added under the same booking code, and Triptino must be informed via remarks or email.
xii. You are responsible for managing and training agents or users under your account. All payments for their bookings remain your liability.
xiii. In the event of hotel renovations, efforts will be made to minimize disruption. However, this does not entitle guests to compensation.
xiv. Triptino guarantees only the first night of a booking. If guests are arriving late, you must notify us to hold the room.
xv. Double bookings may result in both bookings being charged.
xvi. Hotels may require a credit card or cash deposit upon check-in to cover incidentals. Triptino is not liable for these charges.
xvii. Bookings can be made in multiple currencies, including AED, SAR, QAR, KWD, EUR, GBP, USD, and INR.
xviii. Accepted payment methods: Mastercard, Visa, Amex, Diners.
xix. Bookings from sanctioned countries (Afghanistan, Israel, North Korea, Somalia, Sudan, Syria, Yemen) are not permitted.

2. Rates

i. Rates confirmed at the time of booking are final and invoiced accordingly.
ii. Hotels may offer lower walk-in rates based on occupancy. No rate complaints will be entertained under such circumstances.
iii. Amendments to bookings under special or promotional rates (e.g., long-stay) may result in a rate change or penalty, including in cases of no-show.
iv. Mark-ups, handling fees, and commissions are not applicable to bookings that are cancelled with charges.
v. Services booked outside standard hours may incur an additional fee, which will be communicated in advance.

3. Payments & Invoices

i. Invoices are issued on the booking's arrival date. Payment must be made as per the terms in your Agency Agreement.
ii. Any invoice disputes must be raised within 15 days of the arrival date.
iii. Failure to meet payment deadlines may result in suspension of access, cancellation of future bookings, and/or termination of the agreement.
iv. Credit card payments are final and cannot be cancelled without valid reason.
v. In case of cancellation, hotel policies apply. Any resulting charges incurred by Triptino must be paid by you immediately or may be charged to your card.

4. Liability

i. Triptino provides no warranties or guarantees regarding the availability or description of its inventory.
ii. Triptino is not responsible for any inaccuracies in hotel or service descriptions.
iii. Triptino is not liable for any failure or technical issues in the booking system.
iv. Triptino is not responsible for losses or damages caused by hotels, transport companies, or service providers.
v. You waive all rights of action related to credit card bookings and agree to fully indemnify Triptino against disputes arising from credit card usage.
vi. All disputes are governed by and construed in accordance with international law.

5. Child Policy

i. Children must be included in the booking or declared prior to arrival. Failure to do so may lead to additional charges or refusal of accommodation.
ii. Properties often offer free meals for children under 2. Children aged 3–12 are typically subject to extra charges, depending on the property.
iii. For transfer services, it is your client's responsibility to bring an appropriate child/infant seat. Lack of one may result in service denial without refund.

6. Transfers

i. One medium-sized piece of luggage per person is permitted. If guests have more, notify us in advance. Additional charges may apply.
ii. The driver will wait up to 1 hour at the meeting point. Guests must arrive 5 minutes early. For airport pickups, waiting time starts once the flight lands.
iii. It is your responsibility to update any transfer details and inform us of changes prior to the service date.
iv. Guests must be aware of the meeting point and contact the emergency number if they cannot find the driver.

7. Book-Outs

i. In cases of overbooking, system errors, government requisition, or force majeure, Triptino will strive to provide alternative accommodation of equal category and proximity. Invoicing will reflect the cost of the lower-priced hotel.

8. Complaints

i. All booking-related complaints must be submitted within 30 days of the guest's departure.
ii. Supporting documentation is required. Complaints without evidence will not be entertained.